SpaceX’s Starlink satellite broadband services suffered a large-scale outage yesterday.
The service was down for around 60-90 minutes intermittently, with users reporting issues from across the US, Canada, New Zealand, UK, Ireland, France, and Germany.
The service has now seemingly returned to normal, with some users reporting a firmware update to the terminal once back online.
Still in Beta, Starlink currently doesn’t have an official status page. SpaceX did not post any public notices about the outage. Starlink users took to Twitter, Reddit, and online service status pages such as DownDetector to report the outage.
“Appears to be a global #SpaceX #Starlink outage. Many users report on Reddit, and I can confirm, long streaks of satellites "searching" for service this morning,” Starlink user Nick Stewart posted on Twitter.
One user on Hacker News commented: “Memo to self: if I plan to move to the absolute middle of nowhere and use Starlink to work remotely, I might need a non-Starlink satellite phone to text the office that my ISP is down.”
SpaceX has launched more than 1,700 satellites of a planned 30,000 to date to create a mega-constellation providing broadband Internet to users. Elon Musk noted this week that Starlink had now shipped 100,000 terminals to customers.
The company recently briefly paused new satellite launches in order to add laser terminals to new models.
"We're flying a number of laser terminals right now in space," said SpaceX President and chief operating officer Gwynne Shotwell at the 36th annual Space Symposium, adding that SpaceX is now working to integrate lasers into all of its Starlink satellites.
"That's why we have been struggling for six or eight weeks — we wanted the next set to have laser terminals on them," Shotwell said.