Episode Panel: The metrics and monitoring revolution: Leveraging data to provide meaningful oversight of an operation Watch on-demand
Emerging regulatory requirements: tactics for riding the tsunami 13 Oct 2023 By Jay Dietrich, Uptime Institute
A wake up call: the EU Efficiency Directive reporting will affect you 14 Apr 2023 By Jay Dietrich, Uptime Institute
Advanced reporting – the unsung hero of a modern data-driven contact center 03 May 2021 By Anne-Meine Gramsma, ContactCenter4All
