Contact centers in the post-Covid era – time to shift collaboration to the cloud
As the Covid effect continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual
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As the Covid effect continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual
It's not that simple. Here are the details...
Q1 was about increased demand; Q2 was about suppressed supply
Just like the virus, the call to work from home does not affect everyone equally
When cloud applications suddenly become important, they don't magically get more reliable