Canadian satellite provider Viasat has been suffering a widespread outage to its broadband Internet services due to a derailed train in Canada.

The incident occurred last Thursday and reportedly cut the company's fiber cables close to the line in Ontario. Maintenance crews weren’t able to begin repairs until Monday as the site wasn’t deemed safe.

“Recently, some customers in the Northeast & North Central U.S. experienced a service outage caused by a train derailment in Canada. Our ground network was damaged, and access to the area was delayed due to safety concerns,” the company tweeted yesterday. “As of Monday, repair teams were able to access the site of the damage and restore service.”

Despite users complaining of outages since Thursday, the company only began informing customers via social media of the incident on Sunday.

The company didn’t specify which train derailment caused the outage, but Space Intel Report suggests it was an incident involving a Canadian Pacific Railway train derailment in McDougall, Ontario, at 9am Sept. 23.

The train derailed due to bad weather which caused a "track washout" making the line unstable. The derailed train reportedly cut both primary and backup cables, impacting services to around 16,000 customers in the Northeast and North Central United States.

According to CTV News, the train went off the tracks between Oakridge Road and Felsman Drive, blocking the Oakridge Road crossing. Nothing spilled from the rail cars, and no one was injured.

Another train derailed last week in Ontario in nearby Amherstview. Only one car carrying tomato paste derailed on the north track.