A fiber cut in Brooklyn appears to have caused widespread Verizon Fios errors, beyond the New York borough.
Verizon said that it could not provide a timeline for fixing the cut, which happened at the same time as widespread FiOS outages across the East Coast.
Update: "An Internet issue impacting the quality of our Fios service throughout the Northeast has been resolved," Verizon support said. "Network performance and service levels are returning to normal."
One hell of a cut
"There is a fiber cut in Brooklyn. We have no ETR, as of yet," Verizon Support said on Twitter, suggesting users turn to the Fios app for more details, which are still yet to be provided.
But FiOS users across the East Coast and Northeast are reporting issues accessing the Internet. Customers in Pittsburgh, Philadelphia, Baltimore, Washington DC, and Boston all saw their connectivity drop precipitously at the same time as the fiber cut. The company could not confirm that the two incidents are related.
Amazon Web Services said that it was “investigating connectivity issues with an Internet provider, mainly affecting the East Coast of the United States, outside of the AWS Network.”
Zoom school classes have been disrupted, as has working from home, and digital church sessions. Access to other services like Google, Slack, Microsoft Teams, and the Verizon app is also currently impossible on many FiOS connections.
"PWCS is aware of Internet connection problems with Verizon FIOS impacting students and staff," Prince William County Public Schools said on Twitter.
"I’m a teacher and can’t get online right now because my Verizon home Internet is down," one teacher in Virginia said on Twitter. "I can’t even reach my students to tell them why I haven’t started the class yet. Their final exam is tomorrow."