Connect | LATAM // FAQs

Tuesday, September 22, 9:00am-7:30pm

Wednesday, September 23, 9:00am-5:30pm

Barceló Maya Grand Resort
Address: Carretera Puerto Juárez, Chetumal-Cancún Km. 266.3, 77750 Playa del Carmen, Q.R., Mexico
If you are attending DCD Connect, the Investment Forum, and/or The Xcelerated Compute Show, badge pickup will take place starting at 9:00 a.m. on Tuesday, September 22nd, and again starting at 9:00 a.m. on Wednesday, September 23rd, at the event entrance.

If you are attending the DCD Connect event, Investment Forum, and/or The Xcelerated Compute Show, the registration desk will be located at the venue and will be open both days. To collect your badge, you must present the QR code on your digital pass, which is available via the Event App. Please be sure to download the app in advance.

September 22 (Opening Day): Registration will open at 9:00 a.m. Attendees are encouraged to arrive early to ensure a smooth registration process.

September 23: Registration will open at 9:00 a.m., allowing participants ample time to register comfortably before the activities begin.

Throughout the event, attendees will have access to a variety of complimentary refreshments, including:

• Coffee and snack stations
• Food and beverages available throughout the day

In addition, as this is an all-inclusive resort, attendees will have access to all the resort's restaurants. Furthermore, select exclusive networking sessions will also feature dedicated catering to ensure a comfortable environment for meetings and discussions.

You can view the full DCD Connect program here, where you can see and filter sessions by scenario and session type.

To view the Investment Forum program, click here.

Yes. The event will be held at the Barceló Maya Grand Resort, which offers accessible entrances, elevators, restrooms, and facilities. Attendees with specific accessibility requirements are advised to contact [email protected] prior to the event.

The dress code for the event is business casual. Delegates are advised to dress professionally but comfortably.

To attend the Investment Forum, you must have an Investment Forum Pass. Register for your Investment Forum Pass or find more details here. The Investment Forum is open to operators, investors, and professionals involved in investment, financing, and mergers and acquisitions (M&A) activities within the digital infrastructure sector. Please note that companies that qualify for our Vendor Pass (i.e., technology/service providers, resellers, and recruiters) are not eligible to attend the Investment Forum sessions. If you would like to add Investment Forum access to your existing Connect Pass, please email [email protected]

The Investment Forum will take place on September 22, the first day of the event. Please note that your Investment Forum pass also grants access to DCD Connect on both days of the event, September 22 and 23.

If you are attending the Investment Forum or DCD Connect, badge collection will take place at the venue starting at 9:00 a.m. on Day 1, September 22. Please note that your Investment Forum pass includes access to DCD Connect on both days of the event, September 22 and 23.

Yes. Your pass for the Investment Forum includes full access to DCD Connect during both days of the event, September 22 and 23.

You can fly to Cancún International Airport or Tulum International Airport.

From Cancún International Airport, a complimentary shared shuttle service is available, provided by DCD. Our team will inform you of the schedule and pick-up process once your check-in and flight are confirmed. Taxis and private transportation services are also available to take you to the venue.

From Tulum International Airport, taxis and private transportation services are available to take you to the venue.

If you are traveling by car, the Barceló Maya Grand Resort offers free parking.

Visa requirements depend on your nationality. Please check your country's travel regulations for Mexico and apply in advance if necessary.

To attend one of our DCD events, we can issue an invitation letter, which is a supporting document for your visa application. Please email [email protected] with the event name and the following information:

• Full Name
• Date of Birth
• Passport Number
• Expiration Date
• Country of Origin
• Country of Issuance
• Company Name

Yes, the Barceló Maya Grand Resort offers free parking for guests staying at the hotel during their reservation dates.

Depending on the pass type selected, accommodation at the Barceló Maya Grand Resort may be a requirement for participation in the event. Once you complete your registration, our team will inform you about the conditions and requirements applicable to your pass.

Please note that different pass types have different hotel requirements. If you have any questions before registering, or regarding an approved registration, please contact [email protected]

You can find out more and register for your pass here.

You can view our eligibility criteria here.

• End-User/Specifier: For end users (buyers) in enterprise, hyperscale, colocation, and AEC companies.
• General Admission Pass: For digital infrastructure analysts and sales and marketing professionals.
• Vendor Pass: For technology and/or service providers, resellers, and recruiting firms.

If you are still unsure which type of pass to apply for, please email [email protected]

Yes, because the event is being held in a special destination, we need to confirm all registrations, flights, and hotel reservations before the event. We do not accept on-site registrations, so all attendees must be registered and confirmed one week prior to the event date (September 13).

If you have registered and have not yet received a confirmation from our team, please contact [email protected]

We offer a 10% discount on group Vendor passes (3+) purchased through our registration form. This is automatically applied to your booking. If you have been invited by one of our event Partners/Sponsors, please use the registration link and enter the invitation code they provided.

General Admission and Vendor passes have Early Bird (until August 14) rates.

Please email [email protected] if you are unable to attend. If you have purchased a pass, you can transfer it to a colleague or use it for a future event.

Badge collection opens:

• Tuesday, September 22 at 9:00 a.m.
• Wednesday, September 23 at 9:00 a.m.

You can access the attendee list through the event app, which launches on September 7. If you would like to view a blind attendee list, please email [email protected]

You can pay by credit card online, invoice, or bank transfer. If you wish to pay by invoice, please email [email protected] with:

• Event Name
• Pass Type
• Number of Passes
• Pass Holder(s) Name(s)
• Billing Address

All prices are in US dollars (USD).

Yes, please email [email protected] if you would like us to send you a receipt for your purchased pass.

Please send an email to [email protected]

You can consult the code of conduct at this link.

Yes, you will need to download our event app to retrieve your badge.

We will launch our app on September 7 (for all attendees), and you will receive an email with your login details. You can download the event app here or by searching for 'DCD Connect' in your app store: Apple App Store / Google Play.

The app contains your QR code for collecting your badge. You will also be able to view the full agenda, see the attendee list, send messages, and schedule meetings.

If you have any issues, please email [email protected]

Please contact [email protected] to speak with a member of our sales team about available sponsorship opportunities.

You can apply to participate as a speaker using this link here.

Please send an email with your name, job title, company name, and your LinkedIn profile to [email protected]. The team will then provide you with the corresponding link for your pass.

You can apply to speak at the event at this link here. Our Production team will contact you as soon as possible.

Almost everything: from panels, presentations, and debates to one-on-one interviews (fireside chats) and much more. Session lengths will also vary depending on the format.

Speakers will have pre-event preparation calls with their moderator (and the panel, if applicable), approximately four weeks before the event, to define discussion points and go over on-site logistics.

Speakers will be featured on the event website and agenda, in on-site presentation slides, on social media, and in email announcements. They will also receive their own social media banners to promote their participation in the event.

Please send an email to our team at [email protected]

Your Event Coordinator will provide you with all the details for registering your passes in the official Partner Onboarding Email. If you have any questions about the allocation of your passes, you can contact: [email protected]

This information will be included in the Welcome Email sent by your Event Coordinator. Please contact [email protected] to verify the allocation of remaining passes and for details on how to purchase additional passes.

After registering and receiving your confirmation email, you will get your login details for the event app (available 3 weeks prior to the event). Your "My Badge" QR code is located in the app; scan it at the badge collection area to print your physical pass.

For all questions related to Event Partner logistics, please contact your assigned Event Coordinator directly at [email protected]. They will be your primary point of contact and can assist you with all logistical planning and preparation requirements.

Your Event Coordinator will include a Comprehensive Event Partner Guide in their welcome email. Please review this document carefully, as it details everything you need to successfully prepare for the event.

The guide covers marketing assets, key deadlines, submission instructions, registration details, and the full event program. It also provides detailed information about your exhibition space, including guidance tailored to your selected booth type, construction requirements, and other important logistical considerations.

Your personalized social card will be shared with you in your original welcome email. If you can't find it, please contact [email protected], where they will be happy to assist you.

Please contact [email protected] to speak with a member of our sales team about available sponsorship opportunities. You can also request a meeting with our team using this form.

There are many networking opportunities throughout the conference, including sessions, lunches, and meetings organized through the app. Please click here to view the agenda with times and locations.

DCD events bring together a diverse community of IT and data center professionals, including end users, operators, technology providers, and investors. Whether you're looking to connect with industry colleagues, discover new solutions, or explore partnership opportunities, DCD welcomes all attendees who are part of the data center and cloud ecosystem.

If you are an event Partner/Sponsor, please contact: [email protected]

If you are interested in purchasing multiple passes or partnering with the event, please contact: [email protected]

For any other inquiries (e.g., pass types, payment issues, invitation letters, application questions), please contact: [email protected]