The softphone has arrived for contact centers
Post-Covid, Microsoft Teams is gunning for your PBX
Industry Views - Anne-Meine Gramsma, ContactCenter4All
Do you have an opinion or industry view you think is of interest to DCD readers? See the submission guidelines
-
-
Advanced reporting – the unsung hero of a modern data-driven contact center
Detailed reporting is key to tackling issues before they hurt your brand reputation.
-
Contact centers in the post-Covid era – time to shift collaboration to the cloud
As the Covid effect continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual