Archived Content

The following content is from an older version of this website, and may not display correctly.
White goods manufacturing giant Whirlpool signed a multi-year information technology (IT) services agreement with IBM for infrastructure services in more than 40 countries.

IBM will help bring global standardization of processes, enhanced speed of delivery and flexibility and scalability allowing Whirlpool to better align its IT operations to changing business needs. As part of the agreement, IBM will provide mainframe, server, storage, network, desk side support and help desk services.

"While Whirlpool will manage the physical facilities, IBM will manage the IT environment and provide the day to day operation of the IT infrastructure. IBM is not providing collocation services, but rather is providing fully managed services. There are variations in the scope of services based on technical area and region. In some cases, IBM will also provide hardware, software, and data center space. Cloud computing is not part of the current services agreement. Step one of the services contract is to focus on unifying and standardizing the delivery of IT services management for Whirlpool on a global basis," IBM told DatacenterDynamics.

"The relationship with IBM supports our strategic roadmap by providing standardized infrastructure processes backed by IBM's industry expertise. We expect these changes will allow Whirlpool Global Information Systems to more quickly flex to changing business conditions and improve the quality of service we provide to our businesses," said Kevin Summers, Corporate Vice President & Global Chief Information Officer, Whirlpool Corporation.