Salesforce is experiencing a global outage that is impacting a large swathe of users.

The ongoing issue began at 05:55 UTC, and affects instances at its IT3, IT4, IA7, HN3, and HN4 data centers.

"During the disruption, customers can’t access the Salesforce service," the company said in a status update.

"At approximately 08:15 UTC, teams began taking steps to control excessive traffic, network utilization, and database stability to mitigate the impact quickly.

"We don’t yet understand when customers may begin experiencing improvement as a result of these actions."

In its latest update, the company said that "the database team has analyzed affected databases and identified some inconsistencies," and added that it was restoring those databases to the most recent stable backup.

It also said that there was feature degradation impacting customers using Data Cloud.

The customer relationship management platform was last hit by a global outage on October 1 which lasted multiple hours.

Since 2016, Salesforce has used Amazon Web Services for cloud compute, alongside 10 self-managed data centers across the US, Europe, and Japan.