New research from the Enterprise Strategy Group (ESG), finds that IT management teams are struggling to keep up with the operational complexities caused by large-scale roll-outs of virtualization, SOA (service-oriented architecture) and Web 2.0 solutions. Based on a survey of 602 global IT decision-makers, ESG's research proves that effective IT service delivery in today's dynamic datacenter environments requires increased implementation of cross-platform, workflow automation solutions; IT service management best practices such as ITIL; and state-of-the-art IT asset management and root cause analysis tools. Among the report's key findings:
76% of respondents expect virtualization to extensively or moderately impact their IT management requirements over the next 24 months. Web 2.0 and SOA-based composite applications are having a similar impact;
Just 22% of IT organizations would consider their approach to IT management to be