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The first outage that affected two Houston facilities was followed by another disruption on Monday morning, affecting Dallas and Houston facilities.
"Everything seems to be settling down at this time," Tomy Durden with The Planet's change management office wrote in a post on the company's System and Network Status forum around 10 a.m. CDT on Monday.
"Our billing team has a high volume of SLA request tickets, so please be patient with them as they work through them."
The first outage began around 11:45 p.m. CDT on Sunday and service was fully restored in about 1.5 hours, according to a post on the same forum by Jason Mathews, a supervisor for the company's overnight technical support.
The network issue, affecting connectivity in The Planet's core network in Houston was caused by failure of one of four border routers there "to properly maintain standard routing protocols."
The issue prevented some customers' servers from being able to connect to the Internet.
Besides inability of traffic headed for the said router to move within The Planet's core network, the traffic also could not reach several Internet transit providers directly connected to the device.
The company did not provide any more specifics about the issue's root cause, saying only that it had isolated the router from the network and had "escalated the issue to our vendor for further analysis.
" The vendor's name was not disclosed.
According to initial analysis, the second disruption, which happened around 8 a.m. on Monday, was caused by "a circuit between Dallas and Houston, according to a post on The Planet's Twitter feed.
The issue had been fixed by the time the update was posted. The company said it believed the two issues were unrelated.
The Planet's spokesperson could not immediately provide any more specifics about the incident.
The first outage that affected two Houston facilities was followed by another disruption on Monday morning, affecting Dallas and Houston facilities.
"Everything seems to be settling down at this time," Tomy Durden with The Planet's change management office wrote in a post on the company's System and Network Status forum around 10 a.m. CDT on Monday.
"Our billing team has a high volume of SLA request tickets, so please be patient with them as they work through them."
The first outage began around 11:45 p.m. CDT on Sunday and service was fully restored in about 1.5 hours, according to a post on the same forum by Jason Mathews, a supervisor for the company's overnight technical support.
The network issue, affecting connectivity in The Planet's core network in Houston was caused by failure of one of four border routers there "to properly maintain standard routing protocols."
The issue prevented some customers' servers from being able to connect to the Internet.
Besides inability of traffic headed for the said router to move within The Planet's core network, the traffic also could not reach several Internet transit providers directly connected to the device.
The company did not provide any more specifics about the issue's root cause, saying only that it had isolated the router from the network and had "escalated the issue to our vendor for further analysis.
" The vendor's name was not disclosed.
According to initial analysis, the second disruption, which happened around 8 a.m. on Monday, was caused by "a circuit between Dallas and Houston, according to a post on The Planet's Twitter feed.
The issue had been fixed by the time the update was posted. The company said it believed the two issues were unrelated.
The Planet's spokesperson could not immediately provide any more specifics about the incident.