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Cynthia McLean, an IBM executive, has written a letter to the state officials, expressing the company's position, according to a Dallas Morning News report. She defended IBM's performance under the contract and said communications with state officials will continue to resolve the issues.
"As you know, we do not agree that IBM is responsible for the problems that you outline in that letter," Dallas Morning News quoted from McLean's letter, which also expressed recognition of the state information-resources department's dissatisfaction with the 7.5-year-long project's progress.
In July, Texas issued a warning to IBM, threatening to terminate the contract if the company does not fix a number of issues with the consolidation project within 30 days from the letter's date. The project is to transfer IT resources of more than 25 state agencies into two data centers. The state accused IBM of 15 contract breaches, from poor service to numerous server outages.
Following issuance of the warning, a state IT executive testified in front of a legislative panel, adding to the list of complaints about IBM's performance lackluster delivery of some of the most routine IT services. He also reported that the consolidation project was running behind schedule.
Cynthia McLean, an IBM executive, has written a letter to the state officials, expressing the company's position, according to a Dallas Morning News report. She defended IBM's performance under the contract and said communications with state officials will continue to resolve the issues.
"As you know, we do not agree that IBM is responsible for the problems that you outline in that letter," Dallas Morning News quoted from McLean's letter, which also expressed recognition of the state information-resources department's dissatisfaction with the 7.5-year-long project's progress.
In July, Texas issued a warning to IBM, threatening to terminate the contract if the company does not fix a number of issues with the consolidation project within 30 days from the letter's date. The project is to transfer IT resources of more than 25 state agencies into two data centers. The state accused IBM of 15 contract breaches, from poor service to numerous server outages.
Following issuance of the warning, a state IT executive testified in front of a legislative panel, adding to the list of complaints about IBM's performance lackluster delivery of some of the most routine IT services. He also reported that the consolidation project was running behind schedule.