While Service Level Management (SLM) solutions are not going away, IT organizations are increasingly turning to Business Service Management (BSM) solutions in their quest to play a more critical business role.
BSM revenue grew 50 percent on average over the last two years, and user spending plans show the market for BSM beginning to surpass the market for Service Level Management (SLM) software and services. The findings come from Enterprise Management Associates (EMA), a leading IT management research and consulting firm, and its new market-sizing research report titled, "The SLM and BSM Market Forecast for 2008 to 2012.
EMA views BSM as a way for IT to get a seat at the corporate strategy table by demonstrating an understanding of real business needs. SLM supports this vision by cutting across technology silos to provide the data required to manage technology as a service to the enterprise.
"BSM solutions really are coming into their own as the market continues to mature through consolidation, adoption of proven best practices increases and a better understanding of the value of the direct link between business operations and IT becomes clear, explained Lisa Erickson-Harris, the EMA