Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, has announced completion of its state-of-the-art datacenter. Created in partnership with Equinix, a leading provider of network-neutral datacenter and interconnection services, the new data facility offers enterprise-level performance and handling for all Angel.com customers. As of today, 100% of Angel.com's customer call volume and data traffic has been migrated successfully to this new facility.
"Reliability, speed and security are essential to any organization conducting business via the phone," said Michael Zirngibl, president and CEO of Angel.com. "As our customers grow, Angel.com has continued to grow with them by constantly pushing the technology threshold that helps them communicate faster and more effectively."
By partnering with Equinix, Angel.com has created a datacenter that offers virtually limitless traffic capacity and enhanced uptime combined with several next-generation features. Angel.com customers will enjoy 24/7 monitoring to ensure connectivity regardless of volume peaks, with more than 700 performance checks conducted each minute. The new system also offers increased flexibility and integration options, allowing organizations a wider range of telco partners and ensuring seamless implementation of new features and expanded services.
"The new Equinix data facility makes it even easier for our customers to create and deploy world-class IVR and virtual call center applications," said Ashish Soni, VP of Technology for Angel.com. "And they now have more freedom than ever to do things such as adding new applications, rerouting calls or changing entire menus without interrupting service."
Equinix was chosen by Angel.com because of their cutting edge technology, as well as reputation for dependability. The Equinix Internet Business Exchange