The first pandemic to hit the globe in over ten decades emerged in Q1, 2020, changing the landscape for physical interaction and dispersing workplaces to far-flung homes rather than centralized hubs of productivity. In the world of critical infrastructure, technicians, engineers and operational professionals became official ‘essential workers’ tasked with maintaining the continuous availability in spite of ‘stay in place’ orders issued across the world.

This session will present the Uptime Institute's latest report containing the most salient learnings and recommendations on an owner’s response to the pandemic, based on feedback and comments from UI members, clients and consultants.