Fuelled by a fiercely competitive business environment that requires the pace of business and technology to accelerate, companies need to adapt to change faster, and their IT departments must deliver innovative technology solutions rapidly and at a lower cost. As a result, companies are adopting Software as a Service (SaaS) applications to address these challenges.

The fact is application integration has become the Achilles heel in getting the most from SaaS adoption. This paper highlights the integration issues specific to SaaS applications, in particular, SaaS CRM solutions and explores three integration approaches to solving these problems.