CyrusOne, a wholly owned subsidiary of Cincinnati Bell Inc., delivers increased availability and efficiency for its customers’ mission-critical applications – as well as the peace of mind that comes with the elimination of IT outages and other headaches. The company needed a more robust IT service management solution to deliver a consistent customer experience across all its data centers. It implemented the BMC Remedy OnDemand IT Service Management suite from BMC Software to achieve this goal.

 

The colocation provider chose BMC Software for its proactive approach to problems, better capture of billable activity, and the ability to deliver a consistent customer experience.

 

“Remedy OnDemand is a scalable, integrated service management platform that helps us better manage the lifecycle of our customers and their mission-critical infrastructure,” said Mike Duckett, chief operating officer at CyrusOne. “It delivers an additional level of transparency for customers into data center operations and support activities rarely available to enterprises today. Also, BMC is helping us ensure our operation teams benefit from the structured ITIL/ITSM methodology and repeatable processes that are vital for consistently delivering exceptional customer service.”

 

The company’s customers include more than 100 of the Fortune 1000 companies and nine of the Fortune 20, which CyrusOne serves through facilities across the United States, Europe and Asia. Each is designed to deliver flexibility and scale to perfectly match the specific growth needs of each customer.

 

CyrusOne needed to replace its previous IT management system with one that could provide better visibility into the effectiveness of operations, enable proactive notification of colocation customer events, deliver a consistent customer experience across all its data centers, and scale to handle rapid growth. 

 

CyrusOne chose the BMC Remedy OnDemand IT Service Management solution because it provided consistent, repeatable and automated processes that streamlined, simplified and optimized operations, to support superior customer service.