Canadian colocation provider Peer1 has suffered a “major network outage” at its Atlanta data center on 9 June. The company aknowledged the problems at about 5:50am, and took nearly five hours to fix them.

Atlanta
Atlanta goes down – Futurama

Peer1 has apologized for inconvenience caused.

Outage outrage

Customers of the data center, however, were less than pleased with Peer1’s performance and how it handled the downtime. The company has not expalined the reason behind the outage, other than it was caused by power distribution equipment.

@CogecoPeer1#Peer1 Down for over an hour and no communication with or status updates for your customers? You have to do better than that.

— jim welfley (@jwelfley) June 9, 2016

@CogecoPeer1 Finally got a ring from #Peer1. Rang 4 times then switched to fast busy. 30 minutes into outage -an update would be helpful.

— Ted Johnston (@wjpkgab) June 9, 2016

In an email to Johnston, Peer1 explained that “our Atlanta data center has experienced a major network outage and has experienced a power related problem with major circuits.”

Service resumed by Thursday evening, but that was not fast enough for some, with one customer saying: “We are migrating all of our servers to AWS.”