Customers angrily tweet about lack of communication
Canadian colocation provider Peer1 has suffered a “major network outage” at its Atlanta data center on 9 June. The company aknowledged the problems at about 5:50am, and took nearly five hours to fix them.
Atlanta goes down
Peer1 has apologized for inconvenience caused.
Customers of the data center, however, were less than pleased with Peer1’s performance and how it handled the downtime. The company has not expalined the reason behind the outage, other than it was caused by power distribution equipment.
In an email to Johnston, Peer1 explained that “our Atlanta data center has experienced a major network outage and has experienced a power related problem with major circuits.”
Service resumed by Thursday evening, but that was not fast enough for some, with one customer saying: “We are migrating all of our servers to AWS.”